Assure Service Delivery for Business Web Apps
Large enterprises have critical, business specific applications built around web service architectures. These applications are accessed through browsers and mobile devices by customers and users that are potentially distributed across the globe. Any performance impairment experienced while using these critical applications impacts customer experience or business efficiency.
Corvil provides a user-centric view of the application transaction performance across the network infrastructure out to the end user or customer. This enables the level 2 and level 3 network services teams to proactively resolve application service delivery problems.
Corvil delivers these views and workflows through a Corvil Spunk App to leverage the level 2 team’s familiarity with a broadly deployed operations tool. This results in more issues resolved efficiently by level 2 operations without requiring any specialized knowledge of new tools or workflows.
The network services team is responsible for the delivery of these critical services across the global infrastructure. Many performance issues experienced by users are escalated to the network services team because of the complex infrastructure involved in the complete service delivery chain of these applications. These escalations are time-consuming and typically involve the most critical resources in network services.
These resources have both the technical expertise and deep knowledge of specialized tools to resolve issues. This has the following undesirable effects:
Furthermore, these business-specific applications are prime candidates for migration to the cloud. The network services team will lose all visibility of these services if they rely on legacy monitoring tools.
The Corvil HTTP App for Splunk provides visualizations and analysis of the application transaction delivery over HTTP. This analysis is driven by the Corvil platform which provides deep decoding of message field and payload, allowing analysis and publishing from the packet data on the network into Splunk for analysis by the Corvil HTTP App.
A dashboard in Splunk reports application transactions trends, including transactions with errors, and transactions which are slow with their associated response time. The information is presented at application, network site, user and transaction levels. Drill down is supported all the way to way to individual transactions, where a transaction sequence diagram gives precision insight into timing between the network and server interaction.
The deep transaction decoding can be performed by a physical Corvil appliance
via spans and taps, or by the Corvil software sensor. The latter extends network instrumentation into the Cloud and virtualization environments where no direct access to network management interfaces is available.
With the Corvil HTTP App for Splunk, any stakeholder in the organization can directly see the cause of impaired transaction delivery, and they can see it in the IT Ops ecosystem they are already familiar with and have access to. For the first time, they can see network performance data that is directly relatable to application transactions it delivers.