IT Operations AnalyticsVoIP Analytics

Scalable Real-Time Visibility of VoIP Performance

Corvil VoIP Analytics

Report the real user experience for every VoIP call in real-time with one-click access to the underlying VoIP signalling and media packets to quickly troubleshoot user complaints.

Network Performance Monitoring and VoIP in one solution: Gartner “By 2019, end-user VoIP and UC monitoring will be prerequisites for 60% of mainstream network performance monitoring and diagnostics (NPMD) tool procurement, up from 20% in 2015."

VoIP Solution Demo

 

Outcomes

  • Live production dashboards of all calls in progress, MOS scores, gateways volumes and performance, signalling paths
  • Reduce mean-time to repair of VoIP escalations – one click access to the underlying packets
  • Scalable to report real user experience for 15,000 concurrent calls per appliance
  • Cost effective VoIP packet capture on remote network segments for VOIP replay
  • Hold Service Providers to account by reporting point-to-point latency, jitter, loss of every VoIP call

“We are getting visibility and trust in our ability to monitor for issues we have not had before from other ‘performance’ tools. Everything from the customizations to expose an issue, to viewing the data collected in near real-time has had a profound impact on our organization."

Problem Overview

VoIP issues are highly visible and can have serious impact on the day to day running of a business. VoIP infrastructure in large organizations is complex and distributed, and voice traffic is extremely latency sensitive. Compounding the problem, VoIP traverses the network as one of many competing applications and voice signalling and call quality can be adversely affected by interaction with other network traffic.

According to Gartner: “Real-time voice and video are the most network-sensitive applications. When the network performance is challenged by congestion, these typically break first.” In the same report, Gartner indicated that a wire data approach to VoIP management was “desirable” in medium sized organizations, and “essential” in large organizations.

Challenges

  • Standalone tools for VoIP analysis are expensive and difficult to justify. They also fail at finding the root cause when other applications in the network are to blame.
  • VoIP call volumes continue to grow and current products do not scale to report the real user experience for every VoIP call
  • Service provider WAN performance impacts VoIP quality, but latency, jitter and loss for user calls across the WAN are difficult to measure
  • Troubleshooting complex VoIP problems requires packet captures from multiple network segments which is difficult to scale and difficult to manage
  • Tools provided by the VoIP infrastructure vendors do not measure actual call quality and can’t troubleshoot call quality issues

"Testing agents should not be used to determine the actual quality or performance of the network, since they are executed at intervals and are not real user UC sessions.”

Solution Overview

Corvil provides real-time reporting and troubleshooting of performance issues for VoIP services. This includes tracking the full lifecycle of every call from setup to teardown and reporting on real user experience based on MOS scores derived from actual RTP traffic seen on the network. MOS scores are reported based on jitter and loss measurements of 100% of RTP media traffic for up to 15,000 concurrent calls in a single appliance.

Corvil passively taps into the packet data flowing in the network - this is the only way to get an accurate representation of VoIP activity. The Corvil solution uniquely mines this packet data by automatically discovering all VoIP calls, tracking the lifecycle of the call and reporting the key performance metrics in real time. The user can search on a handset ID and see all calls, or start with a call and see all signalling messages involved in the call. The packet record is only a single click away, and you can quickly export the packets for call replay.

Features

  • Breadth of support for VoIP vendors and protocols including H.323 (and proprietary variants), SIP, RTP, RTCP and SCCP.
  • Corvil offers a cost effective option to ensure packets are captured on remote segments of the network which enables replay of VoIP calls from these segments.
  • Service Provider Monitoring – point to point latency, jitter and loss for 100% of every user’s VOIP RTP traffic.
  • Corvil VoIP App for Splunk – delivers a live view of your VoIP call records, ladder diagram visualization of the call lifecyle and in-call RTP quality metrics in Splunk. Workflows are support to export the PCAP from Corvil for the call or one click access to the packet record within the Corvil UI.

Central Management

  • Auto-discover VoIP calls at all instrumented points
  • Central real-time dashboard of VoIP service
  • Central indexing and search on any VoIP call
  • One click access to VoIP call packets

Distributed, Scalable Monitoring

  • Instrument strategic segments of the network
  • Solution scales linearly, analyses up to 15,000 concurrent calls per appliance
  • Optionally choose to deploy cost effect capture only appliances on remote network segments

Splunk Integration

  • Corvil VoIP app for Splunk
  • Real-time reporting based on VoIP call records
  • Ladder diagram visualizations of call lifecycle
  • PCAP export for any call

VoIP Analytics

Voice Quality Metrics

RTP MOS, Jitter and loss based on measuring 100% of network packets for every VoIP call.

VoIP Signalling Errors

Report on call setup times and signaling errors for the full breadth of VoIP protocols including some vendor variants
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Improper QoS Marking

Automatically discover and report on all RTP media packets that have not been marked as EF on the network.

Concurrent Calls

Discover and report the maximum concurrent call active at any signaling gateway/SBC.

Quality Analysis by Codec

Report MOS scores per discovered Codec active in the network.

Service Provider Performance

Measure the point to point latency, loss and jitter for every RTP media packet as they traverse your service provider WAN links.

QoS Analysis

Analyze queuing and configure appropriate bandwidth for the VoIP priority queues.

Signalling TCP Analysis

Report on VoIP signaling session errors caused by network retransmissions or TCP zero window events.